Did you forget your password?
Then please request a new one by selecting “forgot password”. Subsequently follow the instructions.
Did you forget your username?
Then please contact the Tax Office. The Tax Office staff will be pleased to help you with this.
On Bonaire you can call the helpdesk from Monday to Thursday from 8:00 to 12:00 and from 14:00 to 16:00 and on Friday from 8:00 to 12:00. Phone +599 715-8522 / 715 8527 and 715 - 8529.
On Saba you can call the help desk from Monday to Thursday from 9:00 to 12:00 and from 14:00 to 16:00 and on Friday from 9:00 to 12:00. Phone 416 - 3941 or 416 3942
On St. Eustatius you can call the help desk from Monday to Thursday 9:00 to 12:00 and from 14:00 to 16:00 and on Friday from 9:00 to 12:00. Phone 318 - 3325 or 318 - 3326
Why can’t I connect with mijn.belastingdienst-cn.nl?
The online application IB is only accessible from countries in the Kingdom of the Netherlands (Aruba, Curaçao, Sint Maarten, The Netherlands, and the BES Islands (Bonaire, St. Eustatius and Saba)). The application will not work from other countries.
Can I file my tax return online?
You will receive an invitation to file your tax return. You can then create your own account at home. How to do that is explained below under the question “How do I create an account?”. If you have not received an invitation from B/CN and want to file your income tax (IB) return online, please contact B/CN.
I filed an online tax return last year, what should I do?
If you have filed an online tax return last year, you can log in with the known data (username and password) and fill the declaration.
How do I create an account?
If you have received an invitation and possess a CRIB number, an ID Card and an email address, you can create an account. To create an account, please do the following: Go to the IB Online homepage. Click on the link “In that case, create an account first”. Fill in your details (such as user name, valid email address, first and last name, and password). Confirm your input by clicking on OK. You will receive an email message regarding your request, which includes your activation code and instructions on how to activate your account. By clicking on the link in the email and following the instructions, you can activate your account. Fill in your user name, email address and activation code. Confirm your input by clicking on OK. Your account is activated. You will receive an email message that tells you that you can log in and request access to the online income tax return application.
I do not have a scanner. How can I add an attachment?
If you do not have a scanner you can take a photo of the item that you want to include using your phone, for instance, email it to yourself and then upload it to the IB online application.
Why do I have to add attachments?
B/CN has to be able to verify the information that you provide. Therefore we ask you to add attachments.
Where can I find more information about filing my tax return?
On the B/CN website, www.belastingdienst-cn.nl, you will find more information about filing your IB return online.
What languages can I use to file my tax return?
At this stage you can file your IB return online in Dutch and English.
My activation code has expired. What do I do?
If your activation code has expired, you must request a new code. To request a new code, please do the following: 1. Go to the homepage and click on the link “In the case, request a new activation code”. 2. Enter your user name, email address and the CAPTCHA. Confirm your entry by clicking on OK. 3. You will receive an email message regarding your request, which includes your new activation code and instructions on how to activate your account. This activation code is valid for one day only.
What is a CAPTCHA?
CAPTCHA is a completely automated public Turing Test to tell computers and humans apart. It enables B/CN to distinguish between people and so-called robots. The most frequently used CAPTCHA test is the one where you are shown a random series of (usually deformed) letters and/or numbers that you’ll have enter.
Why do I have to fill out my email address?
Your email address is important when creating your user account and for any further communication between you and B/CN. During the log-in procedure you will receive additional instructions and information by email. Therefore, you must provide a valid and active email address.
How long will it take before my request for access to the online tax return application is approved?
Within maximally 3 working days you will receive news by email on whether or not your application has been approved.
Why do I need to request access to the online tax return application?
B/CN attaches great importance to the security and authentication of your user data. This procedure ensures their proper protection.
How can I print my online tax return?
Within the online IB tax return application you can click on the link “Print” and follow the steps. You can also save your tax return in PDF format and then print it. Your return will be printed as a PDF document. If the document does not open automatically, please check if your browser reports that a pop-up has been blocked. If this is the case, choose to allow pop-ups for this page.
Can I save my online tax return on my computer?
You can save your online tax return on your computer and store it. Click on the link “Print”. Before you print your return, you can download it to your computer and save it.
There are certain types of income and expenses that I do not have. What do I need to fill in?
Please leave the corresponding fields empty.
What does it mean when a question is followed by a '*'?
'*' indicates a required field. For these fields, you must fill in information or add an attachment.
What happens if I close the application when I have not finished yet?
You do not have to complete the online tax return form all at once. If you quit, you can continue later where you’ve left off.
How do I send in my online tax return?
The online tax return is sent in digitally. Once you have finished filling out all of the fields you must digitally sign the online return and send it. Below you can read how to digitally sign the document.
How do I sign my tax return?
After you have filled in your tax return and have confirmed all of the fields, you will be given the opportunity to sign the return. You sign your tax return by clicking on the button “Sign and send the tax return”. By doing so, you declare that you have completed your online return fully and truthfully and submit the online return. Your account serves as the digital signature when you send in your online tax return.
Can I file a return for my partner as well?
Yes, if you were jointly applied to file a tax return, you can also enter your partner’s details when completing the online return.
Can I also file an online return for someone else?
At this stage that is not possible yet. You can only file a tax return for your own account.
Can I add all attachments all at once?
No, you must add attachments for each required field individually. However, once you have completed the online return you do have the option to add any missing attachments.
Can I see how much tax I will have to pay or will get back?
At this stage, it is possible for certain sources of income to see how much tax has to be paid or refund (get back).
In the following cases, it is not possible at this stage to see how much you have to pay or get back:
- If you requested deduction for the avoidance of double taxation;
- If you are married outside community of goods and you requested a separate levying and;
- If you and/or your partner are liable to tax part of the year. You are liable to tax for part of the year if, for example, you have immigrated or emigrated to Bonaire during the year or passes away.
I have sent in my online tax return. What happens next?
The status of your online return will change to “Submitted”. You will receive a confirmation email that states “Your tax return has been submitted”. Your online return will be processed in our system. In the online portal you can view your tax return and/or print it for your own records.
I want to add an attachment to my online return that is not requested. How do I do that?
If you want to add an attachment that does not match any of the tax return categories, you can add a document under “Attachments”. You do this by clicking on “Add other document”.
What kind of attachments can I add?
You can add pdf, doc, docx, jpg, jpeg, png and bmp files as attachments (max. 5 Mb per document and 70 documents per online return). You can do so directly at the relevant section. However, we could still ask you to send the documents to us.
I have added the wrong attachment. How can I change it?
Did you add the wrong attachment? Please go back to the tax return section to replace or delete the file. The first attachment to a question is obligatory. It will be replaced automatically when you add the correct attachment. If you add a second or multiple attachments you will have the option of removing these attachments. To do so, use the menu on the left side of the screen.
I have made a mistake in filling out my tax return. What do I do?
If you have not digitally submitted your tax return yet, you can go back to the relevant field and correct the error. If you have already sent in the online return you need to correct the error via a paper tax return. You can only inform us of changes to your online return by submitting a revised paper return.
I have received an email from B/CN, but did not request anything. What should I do?
We advise you to contact B/CN.
I have received an activation code by email. Do I need to type in the entire code?
You do not have to retype it. You can copy the code from the email and paste it into the corresponding field.
Are my data secure?
B/CN takes the safety of your information very seriously and makes every effort to properly secure your data.
I have created an account, but cannot yet file my tax return online. What do I do?
In order to file your IB tax return online, you must first request access to the portal. To request access to the portal, proceed as follows.
Go to the login screen.
- fill in your username and password;
- click on “Log in”. Now you can request access to the online tax return application.
- Your CRIB number;
- Your ID Card number;
- Your date of birth;
- Attach a copy of your ID Card Confirm your entry by clicking on “OK”.
B/CN will assess your application. Within maximally 3 working days you’ll receive an email that will answer your request.
Are you married? Then you will get permission to file a combined online tax return for you and your partner.
I cannot log in. What do I do?
Please check if your username and password are correct. If you have forgotten your password, click on the link “Forgot Password”. Now enter your user name and email address. Confirm your entry by clicking on “OK”. You will receive an email stating that you have requested a new password for the online portal of B/CN. You need to activate this password and user account with the activation code. This activation code is valid for one day only. Once it expires, you must request a new activation code in order to activate your password and account.
Is filing my tax return online secure?
Security measures were taken to ensure that the functionality is properly protected. Access is secure and guarantees the confidentiality of your information. The portal’s web pages use the HTTPS protocol. This is short for HyperText Transfer Protocol Secure and can be identified by the first letters of the web address. It encrypts the data that you send, making it impossible for outsiders to view them. Nevertheless, additional security measures are advised at all times. B/CN has taken measures to protect the portal and data transfer. You can protect your own computer by installing firewalls, virus scanners and anti-spyware applications, amongst other things. It is impossible for B/CN to assist you with this.
What are the system requirements and which browsers are supported?
The online portal can be accessed using Windows XP, Vista, Windows 7 or 8 or the Apple Macintosh OS X operating system version 10.6 or higher.
Your monitor should have a screen resolution of at least 1024 x 768 pixels and 256 colors. Suitable browsers are Internet Explorer 8 or higher, Mozilla Firefox 20 or higher, and Google Chrome. On an Apple computer you can use Safari 5 or higher, Mozilla Firefox 20 or higher, and Google Chrome. Do you still use Internet Explorer 6 or 7? These versions are outdated and are no longer updated by Microsoft to conform to new technologies. Therefore, please do not use them. For a secure browser and an optimal viewing experience we recommend that you use the two most recent versions of Internet Explorer, Mozilla Firefox, Safari or Google Chrome. Your browser’s zoom settings should be at the 100% zoom level. Zooming in and out are not fully supported yet.
Where can I get more information?
The B/CN staff is happy to assist you with filing your IB tax return online. Please contact the B/CN desk staff.